Last updated: May 2026
We want every customer to feel confident booking a session with iTech. This policy explains exactly when refunds apply.
Cancellations before your slot
You can cancel any booking before your scheduled start time by replying to your confirmation email or writing to support@itech.to. Cancellations made before the session begins are refunded in full.
No-shows
If you miss your scheduled slot without notice, we hold the session fee as a credit you can apply to a rescheduled session within 30 days. We do not charge a no-show penalty.
Out-of-scope issues
If during the session we discover the problem cannot be solved remotely (for example, a hardware failure that needs physical replacement), we will tell you immediately, end the session, and refund you in full.
Partial refunds
If work was partially completed before being interrupted by something outside our control, a partial refund may apply based on the portion of work delivered. This is decided case-by-case and discussed with you first.
How to request a refund
Email support@itech.to with your order number and a brief description. We respond within 24 hours and process valid refunds within 5–10 business days back to your original payment method.